Customer Service
Methods of ContactThere is nobody more important to Award Emblem than you. We value your input and invite you to contact us via any of the methods below. Corporate Address:Award Emblem Mfg. Co., Inc.179 E. South Frontage Road Bolingbrook, IL 60440-3512 Ordering Address:Award Emblem Mfg. Co., Inc.P.O. Box 7189 Romeoville, IL 60446-7089 Remittance Address:Award Emblem Mfg. Co., Inc.P.O. Box 7489 Romeoville, IL 60446-0489 Telephone:800.852.8892630.739.0400 9:00am - 5:00pm CST Monday - Friday Fax:800.242.0409630.739.6877 E-mail:billing@awardemblem.com - Billing Informationcustomerservice@awardemblem.com - Customer Service catalog@awardemblem.com - Request a Catalog sales@awardemblem.com - Sales Information artwork@awardemblem.com - Submit Custom Artwork Request a CatalogClick here to request a current Award Emblem catalog. Ordering InformationMethods for Submitting OrdersInternetFor your convenience, online customers can submit orders 24 hours a day through our website. Your order will be promptly processed, and you can have complete confidence in our secure server protecting your personal and confidential information. Award Emblem started out as a mail order business more than 76 years ago and we gladly accept orders placed though the mail. When doing so, please submit orders to:
TelephoneIf you would prefer to discuss your order with one of our Sales Associates prior to ordering, call our Customer Service Department at 800.852.8892 and we'll be glad to help you. At Award Emblem, your complete satisfaction is our number one priority. FaxFor your convenience, you may fax your order to 800.242.0409 via our 24 hour fax service. Click here to download an order form in Adobe Acrobat Portable Document Format (.pdf). If you don't have Adobe Acrobat Reader, click here to get it. EngravingPersonalization makes an award unique. There is no charge for engraving on engraveable pins or on the front of medals when used as a title choice. Engraving on trophies, plaques, gavels, charms and on the back of medals is 20¢ per character. Online customers can use the engraving form provided at the time of purchase to submit engraving copy. Many items have limitations on the maximum number of characters that can be engraved. These limitations are noted in the product description. Catalog customers, please type or legibly print all engraving copy and submit it to us via mail or our 24 hour fax service. Please check your engraving copy thoroughly before submitting your order. We can not assume responsibility for your typographical errors or for engraving copy taken over the phone. Online customers, please use the engraving form provided at the time of purchase to submit engraving copy. This form is designed to prevent you from exceeding the maximum number of characters permitted for the item you have selected. Custom Artwork SpecificationsTo insure the best possible reproduction, we prefer vector based (non-bitmapped) files in the PC format. Acceptable file types are CorelDRAW (.cdr), Adobe Illustrator (.ai) and Encapsulated PostScript (.eps). Artwork that was originally raster based and then converted to vector based may not reproduce acceptably. Raster based file types (.tif, .jpg and .gif) at a resolution of 300 dpi or greater may be accepted, but may result in additional charges and can delay your order by up to five days. Most logos that consist solely of text are created with specific fonts for your school or company. If your artwork consists of text only, consult your creative department or ad agency for help converting it into a vector based file type. If you do not have your text, logo or mascot in a vector based file type, or you are unable to convert it according to our specifications, we will attempt to convert it for a $30 charge. When submitting artwork with the following applications, be sure to do the following:
Please send your vector based artwork as an attachment via e-mail to artwork@awardemblem.com and include your name and purchase order number in the e-mail subject line and the business or institution name in the message body. Order AdditionsAfter placing your order, you may find that you need to add additional items. While every effort will be made to accommodate your request, all orders are computer processed and we may be unable to comply with your wishes. On these occasions, any additions to an existing order will be processed as a separate order and will be shipped and invoiced separately. Production Information
Shipping Information
Raw Material and Energy SurchargeDue to the rising costs of raw materials and energy, Award Emblem may add an additional surcharge to all orders. Standard Product Configuration
Optional Product Configuration
Methods of Payment
InvoicingInvoices are computer generated in duplicate and mailed separately to the billing address we have on file. Purchase order numbers will be displayed on the package label, packing list and invoice. TermsTerms are Net 30. Invoices not paid within 30 days are subject to an 1.5% per month finance charge (APR 18%), and open account privileges can not be extended to accounts that have past due status. There is a $25 service charge for all returned checks. Unclaimed credit balances become the property of Award Emblem after 12 months. Prices are subject to change without notice. Sales TaxIllinois residents who are not tax exempt will be charged 8.5% sales tax. If you are an Illinois resident and tax exempt, please provide us with a copy of your tax exemption or resale letter from the state. Please keep this in mind when visiting our showroom, as we must charge sales tax to Illinois residents if we do not have a current exemption letter on file. Please contact your State Department of Revenue for more information. ReturnsIf you are not satisfied with the order you receive from Award Emblem, for any reason, call our Customer Service Department at 800.852.8805, and we will provide you with an RMA number. Personalized and custom assembled items are not returnable except in the case of manufacturer's error or defect. All products must be returned in their original condition with a copy of the packing slip, the reason for return, and the RMA number clearly marked on the box. Pending inspection, a refund or credit will be issued to you for the value of the item including taxes less shipping. Returns can not be sent to a Post Office Box, and packages without an RMA number will not be accepted. To return an item by mail, follow the instructions above, insure the package, and mail it to:
Our 100/100 GuaranteeWe've made shopping at Award Emblem as simple and risk-free as possible. We want you to be happy with your purchase. That's why we assure your 100% satisfaction with our 100/100 Guarantee. This means that you can return any item - for any reason whatsoever - within 100 days for a prompt exchange, credit or refund. If you are not entirely happy with your purchase, you may return it. It's that simple! When you buy from Award Emblem, your complete satisfaction is our number one priority! | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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